Serving our community for over 30 years
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Bellerive TAS 7018
Automed Payments
Our clinic uses AutoMed Payments to securely process payments for your appointments, offering added convenience for patients who prefer to book and pay online.
For more information, please refer to the Frequently Asked Questions below or speak with our Reception team.
When might I be asked for my credit card details?
When you book online through the AMS Connect app or our website, with your consent, you will be prompted to enter your credit or debit card details before your consultation. You will also be asked to enter your email address, which will be used only to receive your invoice/ payment receipt. For patient privacy, we do not automatically use the email provided to us on your patient file.
This will hold your booking, and your payment will only be processed through AutoMed after you've been seen for your appointment.
Similarly, when you book an appointment over the phone at our clinic, our receptionist will ask you to verbally provide your card details. Our clinic may use a Caller-ID function, which will help us to identify you when making an appointment over the phone. Caller ID is also used for telehealth appointments to identify that the doctor has called the correct patient.
Sometimes, we may request immediate payment for an outstanding bill. If you opt to store your card details for later, we can deduct this charge automatically. Otherwise, you will be sent an SMS to securely enter your credit or debit card details, and you will be charged straight away.
How do I know the payment message came from AutoMed?
AutoMed will send you an SMS, email or push notification. Legitimate links will only ever include:
- Automedsystems.com.au
The message will include our clinic's name and ask you to settle your invoice (set out as Day, Date, Month, and Year). You will then be prompted to enter your date of birth to verify your identity.
Note: You will never be sent or asked to click on an AutoMed link with a different domain. Please check the spelling is correct.
Do I need to make an upfront payment for my appointment?
You may be required to add your card details when booking your appointment, but you will not be charged the full fee until after you've been seen for your appointment. A temporary $1 charge may appear to validate your card, which AutoMed will refund almost immediately.
There may be times when you are required to make upfront payments for things that cannot be rebated with Medicare.
Alternatively, you might receive an SMS payment request with an AutoMed link for outstanding accounts, which you will need to pay immediately.
How do I know what I'm going to be charged?
When you book online and select your preferred appointment type, you will be provided with an estimate of what the doctor will charge for the appointment. This will include a transaction surcharge. If your appointment varies in length or there are more issues discussed, the cost may vary. You will be provided with an invoice/payment receipt when this payment has been processed.
But I am a concession card holder. Why do I have to provide my credit card details?
The credit card number secures the appointment and confirms the date and time. Your doctor will review the invoice before charging you for your appointment. If the doctor decides to bulk bill, there will be no funds collected.
What if I need to cancel my appointment?
Whilst your credit card details secure your appointment, you are not charged until after you have seen your doctor. If you need to cancel your appointment, you can do this online, on the AMS Connect App, or by calling our clinic. Your credit card will not be charged.
How do I claim my Medicare rebate?
After you have paid for your appointment in full, our receptionist will submit the rebate to Medicare on your behalf. Medicare will allocate the rebate to your nominated bank account.
Does AutoMed store my card details?
With your consent, patients can opt-in to save their payment details for future appointment transactions. Our receptionist will be able to view some digits of your card number, e.g. 5974 XXXX XXXX 5974.
Payment will be made using TYRO. This is the same machine that is used when making payments in person at the clinic.
For more information on TYRO’s security and fraud protection, visit https://www.tyro.com/products/ecommerce/security-and-fraud-protection/
Why was a $1 charge made to my card after I added a payment method?
A $1 pending charge is processed on your card when adding a payment method. This temporary pre-authorisation is used to verify your card details. You will never be charged this amount; it will be refunded almost immediately.
Why do I have a pending payment in my account when I haven't attended my appointment yet?
This is the pre-authorisation mentioned above.
How can I request a refund?
For refund requests, please speak with our Reception team.
How do I add or remove my card details?
You can manage your payment details by logging into your AutoMed account. Here, you can add new card details to make payments.
Where can I find more information about AutoMed Payments security and privacy?
Please visit the following links: